How do I place an order?

Please contact us directly at sales@annakarlin.com for inquiries. Orders require a 50% non-refundable deposit to begin production and balance will be due prior to ship date.

Do you have pieces available for purchase immediately? Do you accommodate rush orders?

Our furniture and lighting pieces are made to order and lead times vary per product. Please visit product pages for specific lead times.

Our accessories are stock-dependent. If your chosen item is in stock, your purchase will have a 3 day processing time.

Rush orders can sometimes be accommodated for a 20% rush fee. Please contact us directly at sales@annakarlin.com for further details.

What payment methods do you accept?

Checks, bank wires, credit cards (3.5% fee will apply), PayPal.

Where can I see your pieces in person?

Our full collection is on view at our by-appointment showroom located in New York, NY. Please visit our stockist pages for international showrooms that represent the collection.

What is your standard shipping process? Do you ship internationally?

Once we have received full payment, we will arrange shipping with our standard UPS Ground delivery service unless otherwise noted. For Express Priority shipping please contact us to make arrangements.

UPS Ground Shipping is 1-10 Business Days

Express Shipping is 1-3 Business Days

We ship worldwide.

What is your return policy?

If your chosen item is ‘stock’ i.e. not made to order you may return your purchase within 10 days of receiving the item. If you are unclear if your item is ‘stock’ or not please contact us for details.

If the return is not due to damage or defect, you are responsible for the initial shipping charges as well as the shipping cost back to us. A refund will be issued less a 25% restocking fee.

Custom orders may not be returned. If at any point during the custom fabrication process you decide to cancel your order we will refund the entire amount minus the costs incurred up to that point.

If the product is damaged or defective we will issue a full refund and/or repair at our discretion. This will be determined once we have received the item at our facility. The product must be unassembled and in its original packaging.

Lighting Warranty

Anna Karlin will warrant fixtures 6 months after receipt of product. Anna Karlin warrants that its products will be free from defects in material and workmanship under normal use and service for 6 months after date of purchase.

Anna Karlin will repair or replace defective components or product. Anna Karlin reserves the right to inspect any damage before having any obligation under it’s limited warranty, all costs of shipping if necessary for inspection shall be borne solely by the purchaser.

Lighting fixtures are labelled clearly with the max wattage. Use of higher wattage bulbs than indicated will forfeit warranty.

Anna Karlin is not responsible for the following:

– Damage caused by improper cleaning methods or solutions.

– Damage caused by improper assembly and or installation.

– Damage caused by improper use of light bulbs.

– Our lighting fixtures are for indoor use only. We are therefore not responsible for any improper environmental use.

– Our furniture is for indoor use only unless expressly stated otherwise in the product description or custom order details.

Damages

Damages must be documented and reported within 10 business of receipt. Anna Karlin is not responsible for repair or replacement of damages reported after this time. If damage has occurred in shipping all packaging must be retained by receiver. Failure to do so may invalidate any claim.